Setting You Up For Success
We create a positive, collaborative culture that allows you to learn and grow quickly in your role, so you can feel confident serving dentists, their front office staff, and other team members.
Why Darkhorse Tech?
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Health, vision, and dental insurance for full-time employees (30 or more hours per week)
401(k) with 4% company match
PAID TIME OFF FOR FULL-TIME EMPLOYEES
PAID HOLIDAYS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
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Tier 1 Help Desk Technician (Hawaii Standard Time Shift)
Darkhorse Tech is a managed IT services provider built for dental. We support dental practices, specialists, multi-location groups, and DSOs across the country with day-to-day IT support, cybersecurity, cloud hosting, and email security. We are hiring a Tier 1 Help Desk Technician to cover the Hawaii Standard Time business day. You will be the first voice our Hawaii and Pacific-region dental clients hear when something breaks, and for much of your shift you will be the one solving it. This is a real ownership seat, not an overflow queue. Read the schedule carefully: this position works 8:00 AM to 5:00 PM HST, which is 2:00 PM to 11:00 PM Eastern. You can live anywhere you can consistently work those hours.
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Customer Relationship Specialist
We’re hiring a Customer Relationship Specialist to be the proactive voice of our clients inside Darkhorse Tech. This is not a support role and not a sales role — it’s a dedicated listening and relationship-health function. You’ll call clients before they call us with a problem, capture what’s really going on, and make sure what you hear gets to the right person fast. If you’re the kind of person who builds trust through thoroughness, asks good questions, and takes real satisfaction in making sure nothing falls through the cracks — this role is built for you.
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IT Field Technician - Central New York
As a remote Field Technician in the Syracuse to Albany NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
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People and Culture Assistant
The People and Culture Assistant is a pivotal role at Darkhorse Tech, responsible for fostering a positive, growth-oriented environment that aligns with our mission and core values while providing broad support across the People & Culture function. Working in close collaboration with the Leadership Team, including Technical Service Leaders and the VP of People and Culture, this position drives employee engagement, supports employees' ongoing development through regular follow-up, and assists with day-to-day human resources administration. Through consistent development check-ins, meaningful engagement initiatives, and dependable HR support, the Assistant will contribute to making Darkhorse Tech a destination for passionate and talented individuals.
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AI Systems and Automation Specialist
We are a managed IT and compliance provider for dental practices. Over the last two years our owner and our Director of IT built an unusual amount of automation — roughly 35 production workflows, two AI voice agents that answer client calls after hours, internal apps our staff use daily, and a client portal that is about to launch. Neither of them is a software engineer. They built it with a troubleshooting mindset, AI coding assistants, stubbornness, and a deep understanding of how our business works. We are looking for someone with an MSP background and the same instincts, and the two of them are going to teach you to run it. If you are a service desk technician who has hit the ceiling of what tickets can teach you, and you have been quietly automating bits of your own job because the manual version annoyed you, this is written for you.
Apply nowIT Field Technician - Charlotte
As a remote Field Technician in the Charlotte, NC area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Apply now