Setting You Up For Success
We create a positive, collaborative culture that allows you to learn and grow quickly in your role, so you can feel confident serving dentists, their front office staff, and other team members.
Why Darkhorse Tech?
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Health, vision, and dental insurance for full-time employees (30 or more hours per week)
401(k) with 4% company match
PAID TIME OFF FOR FULL-TIME EMPLOYEES
PAID HOLIDAYS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
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Tier 1 Help Desk Technician (Pacific Standard Time Shift)
As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Apply now
Territory Account Manager - Dallas
The TAM is responsible for managing and expanding Darkhorse Tech’s client base in the Dallas, TX area. This role involves: Building and maintaining relationships with dental practices, assessing client needs and providing tailored IT solutions, collaborating with internal teams to ensure high-quality service delivery, and identifying opportunities for growth within existing accounts. The ideal candidate has strong communication, negotiation, and problem-solving skills, along with a solid understanding of IT products and services relevant to the dental industry.
Apply nowTerritory Account Manager - San Antonio/Austin
The TAM is responsible for managing and expanding Darkhorse Tech’s client base in the San Antonio, TX and Austin, TX areas. This role involves: Building and maintaining relationships with dental practices, assessing client needs and providing tailored IT solutions, collaborating with internal teams to ensure high-quality service delivery, and identifying opportunities for growth within existing accounts. The ideal candidate has strong communication, negotiation, and problem-solving skills, along with a solid understanding of IT products and services relevant to the dental industry.
Apply now
Service Manager
We are hiring a Service Manager to own service delivery across our Service Team and our NOC. Read that carefully, because it is the part most candidates miss. This is not a seat where you manage a help desk. You will manage five team leaders, four Technical Team Leaders and one NOC Team Lead, who together carry fifty-two people between them. Your job is not to solve tickets. It is to build five leaders who run their teams well, hold the same standards, and make good calls without asking you first. If you are a strong technician who wants to keep touching the work, this is the wrong job. If you have managed managers before and you get satisfaction out of watching someone you coached handle something they could not have handled six months ago, keep reading.
Apply nowTier 1 Help Desk Technician (Hawaii Standard Time Shift)
Darkhorse Tech is a managed IT services provider built for dental. We support dental practices, specialists, multi-location groups, and DSOs across the country with day-to-day IT support, cybersecurity, cloud hosting, and email security. We are hiring a Tier 1 Help Desk Technician to cover the Hawaii Standard Time business day. You will be the first voice our Hawaii and Pacific-region dental clients hear when something breaks, and for much of your shift you will be the one solving it. This is a real ownership seat, not an overflow queue. Read the schedule carefully: this position works 8:00 AM to 5:00 PM HST, which is 2:00 PM to 11:00 PM Eastern. You can live anywhere you can consistently work those hours.
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IT Field Technician - Central New York
As a remote Field Technician in the Syracuse to Albany NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Apply nowIT Field Technician - Charlotte
As a remote Field Technician in the Charlotte, NC area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Apply now