Darkhorse Tech Careers

Looking for an IT gig in a fast-paced, supportive environment? We’ve got you. Help practices thrive, enjoy competitive benefits, and set your IT career up for success at Darkhorse Tech.

Our Mission

Let’s face it, the IT industry is often seen as distant, confusing, and far from personalized. Darkhorse is here to change that. Our goal is to provide unparalleled IT service with equally unbeatable customer service. While many IT businesses address issues and leave, Darkhorse aims to become partners with each dental practice we serve. How do we do that? With truly tailored, one-on-one care. And that’s where you come in.

Setting You Up For Success

We create a positive, collaborative culture that allows you to learn and grow quickly in your role, so you can feel confident serving dentists, their front office staff, and other team members.

Why Darkhorse Tech?

Health, vision, and dental insurance for full-time employees (30 or more hours per week)

401(k) with 4% company match

PAID TIME OFF FOR FULL-TIME EMPLOYEES

PAID HOLIDAYS

EMPLOYEE ASSISTANCE PROGRAM (EAP)

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Technical Team Lead

As a Technical Team Lead, you will provide guidance and support to our service technicians by fielding questions, issues, and escalations. You will also drive customer service and KPIs for the team and for individual technicians.

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Service Board Analyst

The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.

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IT Field Technician - Newark, NJ

As a remote Field Technician in the Newark, NJ area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from home to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

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IT Field Technician - Lancaster, PA

As a remote Field Technician in the Lancaster, PA area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from home to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Apply now

Want To Chat?

You can schedule an intro meeting online! Find a time on our calendar that works for you.

schedule today!