Setting You Up For Success
We create a positive, collaborative culture that allows you to learn and grow quickly in your role, so you can feel confident serving dentists, their front office staff, and other team members.
Why Darkhorse Tech?
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Health, vision, and dental insurance for full-time employees (30 or more hours per week)
401(k) with 4% company match
PAID TIME OFF FOR FULL-TIME EMPLOYEES
PAID HOLIDAYS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
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Technical Team Lead
As a Technical Team Lead, you will provide guidance and support to our service technicians by fielding questions, issues, and escalations. You will also drive customer service and KPIs for the team and for individual technicians.
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Service Board Optimization Technician
As a Service Board Optimization Technician, you will actively monitor our ticket boards to ensure each ticket progresses smoothly and efficiently. You'll help to improve efficiency and response times and positively impact customer service. This role requires quick thinking and frequent task-switching between tickets. This role is not suited for someone who prefers to work on a single ticket all day. It is designed to maximize the impact one person can have on the company, with a clear purpose and vision.
Apply nowTier 2 Support Technician
As a Tier 2 Support Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
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Field Account Manager - Charlotte
The field account manager plays a key role in maintaining and strategically expanding the client base of Darkhorse Tech, an IT company specialized in the dental industry. The field account manager is responsible for: visiting existing and potential clients, identifying cultural “fit”, assessing their needs, presenting solutions, and closing deals. The field account manager works closely with the technical and sales teams to ensure high-quality service and project delivery. The ideal candidate for this position has excellent communication, negotiation, and problem-solving skills, as well as a strong knowledge of IT products and services.
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