As your Dental IT support team we can take care of the IT end of the business and allow you to focus on what matters – your patients. We are a Managed Services Provider (MSP) specific to the Dental Industry and remotely support all IT infrastructure and end-user systems.
Dental IT Remote Services
Dental offices often use a non-remote IT team. Since the work of a dental team is very fluid with little downtime it is important to make use of your time. Having someone who physically comes in to troubleshoot issues means there is less involvement with the team to “manage” the problem with the tech. This can cause issues for a tech to get to the problem in a timely manner.
With our remote team we can problem solve quickly since we have a team of dental specific techs. With Darkhorse Tech there is no time waiting on someone to travel to the dental office which will save you valuable time and money.
Personalized Customer Care Anytime You Need It
An advantage of a remote Dental IT team is to be there anytime you need support. Whether you need on-site or remote care – we can help. We even have an online remote support and collaboration portal dedicated to helping with any technical needs.
Secure Backups and Data Passing HIPAA Standards
We have done the due diligence where our online backup system runs day and night and ensures your data with encryption. Our backup system passes the newest HIPAA standards with a 151 point checklist to make sure your data can never be lost or stolen. Most practice management software houses the patient information which requires separate support. When outside or remote IT support is needed, the software is put into HIPAA viewing mode to ensure secure data.
Quick Response Times & Budget Friendly
We can respond to any IT needs quickly should there be a technical issue. You won’t spend precious time on hold waiting for someone to help you since we are staffed to support you remotely. Should you need someone on-site we can also support those needs. Remote support does save time and money since travel isn’t required.
Avoid Technology Problems That Can Cripple Your Dental Practice
When updates are taking place within the PMS software, or equipment software, there are often a lot of challenges that can occur. It is important to have remote support to provide a seamless outcome when these important updates are taking place or critical data may not be accessible. Darkhorse Tech can prevent downtime, respond quickly to system failures and save your dental proactive time and money.
Secure Email and Internet Access Included
Remote support can also include email hosting. We can also help turn your business into a Facebook Wi-Fi hotspot where customers can connect, check-in and be on Wi-Fi for free. This can help boost marketing efforts and increase revenue as well.
Prevention is Best for Your IT Budget
Budgets are monitored very closely in dental practices. Overhead targets including IT support are a big focus for doctors. The most efficient and equitable way to provide support for their teams and practices is for the remote IT group to be proactive and prevent any issues. Technology advancements are constantly happening which include equipment that requires monitoring and updating. Server maintenance and planning can save your practice a lot of money since many practices will need to upgrade equipment often. The investment in new software and technologies can easily help keep a practice ahead of the competition. We are here to provide that ongoing support.
About Darkhorse Tech
Darkhorse Tech is a leader in the field of Dental IT Support Services and New Dental Startup Practices.
We are based in Central NY and are supporting dental 600 clients in all 50 states. Learn more about our Darkhorse Tech team here.