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Tech Sourcing for Dentists

The World of Computers, like the world of Dentistry, is complex and can even be tricky.  A Dental professional would be the best person to speak to about a Dental issue, and the same goes for tech issues and a team of IT professionals.

Equipment for your practice is key to the operation of your business, and no one knows it better than the ones who have trained in IT and have the experience to handle the problems that inevitably arise.

Computer and tech sourcing is a hot topic in Dental groups, the expectation is that when equipment is purchased through a service provider, prices are jacked up for items you can source on your own at a steep discount.  However, any partner who wants a long-term relationship with their client knows the importance of value both in the short and long term.  Ultimately you need to do what is right for you and your business but this article will outline the benefits of getting Equipment through your IT company.

Warranty Length and Quality – Tech Sourcing Benefit #1

At Darkhorse we guarantee our work! We have agreements with manufacturers and partner with them to provide a higher quality product and service to you. This includes better warrantee, better pricing on replacement parts, better options for base models, customizations, and more.   Because Darkhorse has these agreements, we can pass along savings for items with higher performance than you can expect when purchasing through a box store or even direct from the manufacturer with a longer warrantee and the confidence that goes along with a partner who backs up their sourcing.  Yes, you can purchase longer warrantees on your own (sometimes) but the price is a hurdle and does not provide the same level of service that we are guaranteed through our partnerships.

Response Time and Technician Access – Tech Souring Benefit #2

In the event you need direct hardware support or a replacement part after deployment, you have an all-access pass to our service team.  You can rely on our in-house experts to handle any issue that arises and to cut through any red tape with the original manufacturer efficiently, getting you back on track because time is money.  Because we deal with select clients like you, we can provide personalized and professional service while dealing with the impersonal global manufacturing firms.  Our agreements with hardware and software providers grant us a direct line to their service departments meaning, there is no waiting on hold or frustrating online chat-bots.  Leave the solutions and any necessary back and forth to us while you focus on growing your business and caring for your patients.

Avoid Lost Time and Money When Issues Arise – Tech Sourcing Benefit #3

We stand by our work!  If a mistake has been made at any point during the purchasing, shipping, or deployment of your new device, we will step in and correct that mistake. We work hard with a team of experts all over the world to provide you with quality solutions to your issues.  No need to wait on hold, deal with returns or reorders.  We also keep a stock of new and loaner equipment should we need to replace or provide a temporary solution that will keep you operational while your issues are addressed.

 

White Glove Integration of New Equipment – Tech Sourcing Benefit #4

Because we back up our support, you can rely on our commitment to bringing you top tier technical implementation.  When you purchase through Darkhorse you will be getting access to our full team, our documentation process, and the benefits of our expertise in dental and computer networks. We can come onsite to help with the physical setup and/or assist virtually with the correct setup for your computer or hardware that will allow seamless integration with your existing network.  When you add or replace a computer or other piece of technology you want a quick turnaround and no hiccups.  By accounting for your specific needs and sourcing accordingly we can ensure the fastest turnaround possible and a product that is ready to go when you need it most.

Dental Specific Experience Matters – Tech Sourcing Benefit #5

Our customers know that we care about them and their practice. We log and document every change made to a client’s network and stand by our work.  Any of our techs can pull up a service ticket and see the configuration of the devices on your network.  This ensures that we can provide quality, speed, and expertise to any troubleshooting occurrence.   If a client purchases and installs devices that are unknown to us, that presents us with a stumbling block due to an unknown variable in the complex mesh that is every computer network.  There are extra steps to the setup process not to mention the time it takes to review the purchase and it’s compatibility with existing systems.

Major Manufactures are concerned with the individual devices that they are selling, while we at Darkhorse are concerned with the entire makeup of your practice.  Since we have direct access to your network and devices, experience with the past and present issues of your network, and experience working with you personally, we are better equipped to resolve your issues more accurately than major manufacturers.

A little-known fact about Dental tech is that each setup is unique.  Depending on your Practice Management Software, Imaging, and third-party integrations your network’s performance can take a major hit or not function at all if you don’t integrate equipment with appropriate specs to handle your unique puzzle.  One of the major benefits of working with a Dental-specific IT partner is this knowledge and we hear it time and again from new clients.  Individual IT, general IT, and and non-specialized provider will go through email after email, call after call, attempting to troubleshoot issues that are second nature to a specialist.

About Darkhorse Tech

Whether you’re just starting out or a well-established organization, Darkhorse Tech has the experience and technology to help get you moving, cut costs, and streamline your operations via unlimited IT support. We are here to help you do what you do best: focus on providing top-notch care and service for patients – not dealing with IT problems, lag time spent talking with technical support, or complicated technological mishaps. Unlimited IT support services help the whole team work efficiently without worrying about significant system issues or constant interruptions.

Our additional security services include:

  • Unlimited Remote and/or On-Site IT Support of All Your Hardware and Software
  • Improved Network Performance and Security
  • HIPAA Compliant Off-Site and Local Backup Service (Darkhorse Secure Backup)
  • Managed Antivirus, Anti-Malware, and Anti-Ransomware (Darkhorse Security Products)
  • Compliance & Security Laws Standards
  • Microsoft Security Patch Management
  • Vendor Management: We will be on the phone, not your employees
  • Secure, Remote Access to Your Office
  • Firewall Management
  • Network Management
  • Long Term Planning and Budgeting​

Contact us anytime if you want to learn more about our dental-specific solutions and unlimited support packages. Our friendly customer service team will get back to you in no time.

 

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