Frequently Asked Questions

We utilize a redundant system that is both on site and in the cloud, encrypted and runs on a separate operating system than your server.  The best part is, you don’t have to do anything but we are happy to provide reports confirming they are running as scheduled.

First and foremost we start with an on-site onboarding to address any immediate needs and to inventory all the tech in your office and forecast any issues based on your current setup and discussions with you and your team as to where you are and where you are going.  Second, 95% of issues can be resolved remotely.  Last, we have hubs throughout the country and are adding more every month we may well have technicians close to your office already.

It is your practice, you can purchase your own equipment at any time.  That said, your backup and firewall are of utmost importance and a prerequisite of working with us is having solutions in place that meet our standards.  More often than not this means a new firewall and backup however, please let us know what you currently have in place and we can discuss options.  In terms of computers and peripherals, you are welcome to source products through our hardware services or on your own.  Keep in mind we are not a hardware company and are not trying to make a living on hardware sales.  Due to our relationships in the industry we can often get a price match that will end up saving you time, headaches and money.

We are a Dental-Specific IT company, there isn’t a PM software we haven’t seen and our technicians are the most knowledgeable in the industry – we don’t like to toot our own horns but in this case… toot toot.

 

The answer here depends on your firewall, there are some that meet our standards while others do not.  Not all firewalls protect you, your practice, and your patients to the same standard.  Please let us know what you are working with.

We answer emergencies (prevent you from functioning as a business) on average under 5 minutes.  For all other non-emergent tickets our service model allows us to respond (on average) in 30 minutes.

Lickety-Split (5 minutes)

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